Question 1

1. What services does Tranquil Trails Counselling and Therapy offer?

Accepted Answer

We specialise in trauma-informed and neurodivergent-affirming practices, offering services such as play therapy for children, counselling for adults and carers, positive behaviour support, and parent coaching.

Question 2

2. Who is the therapist behind Tranquil Trails?

Accepted Answer

Kelly Chen is a PACFA-registered counsellor and NDIS-registered Specialist Behaviour Support Practitioner. She holds a Master of Counselling and certifications in various therapeutic approaches, including Gottman Couple Therapy (Level 2).

Question 3

3. Where is Tranquil Trails located?

Accepted Answer

I am based in Canberra,  providing services to children, families, and individuals in the Canberra and sorrounding NSW areas. I work in a hybrid model, which means that you can either meet me at your preferred location (travel fees apply), through online or telehealth, or face-to-face.

Question 4

4. What is your approach to therapy?

Accepted Answer

Our approach is integrative and tailored, combining psychodynamic tools like attachment theory with cognitive-behavioural methods such as CBT, ACT, and DBT. We focus on creating a respectful, inclusive space for all clients.

Question 5

4. What is your approach to therapy?

Accepted Answer

My approach is integrative and tailored, combining psychodynamic tools like attachment theory with cognitive-behavioural methods such as CBT, ACT, and DBT. We focus on creating a respectful, inclusive space for all clients

Question 6

5. Do you offer services for neurodivergent individuals?

Accepted Answer

I am passionate about embracing neurodiversity and providing support for individuals with autism, ADHD, dyslexia, and other neurodivergent traits.

Question 7

6. What age groups do you work with?

Accepted Answer

We provide play therapy for children aged 4–12, cognitive-based approaches for young people above 12, and counselling services for adults.

Question 8

7. How do you support parents and carers?

Accepted Answer

Through counselling, we help parents explore their own upbringing and wellbeing to understand how these factors might influece their parenting. Based on these understanding they can better tune into their children's needs and build better relationships.

Question 9

8. How can I book a session?

Accepted Answer

You can schedule a free 15-minute consultation to determine if we're the right fit for you. Pleave visit the contact page and leave your contact details so I can get in touch. Or you can book through the "BOOK NOW" button on my contact page for a paid session, if you are a returning client.

Question 10

10. What are your service fees?

Accepted Answer

For NDIS participants, fees align with the NDIS guide: Early Intervention and Therapeutic Support at $193.99/hour, and Specialist Behaviour Support at $222.99/hour. Counselling sessions are $155 per 45–50 minutes.

Question 11

11. Do you accept NDIS funding?

Accepted Answer

Absolutely yes.

Question 12

12. Do you offer services in languages other than English?

Accepted Answer

Yes, services are available in both English and Mandarin.

Question 13

13. Is your practice inclusive?

Accepted Answer

Absolutely. We are committed to providing a safe and respectful space for neurodiverse individuals, people with disabilities, the LGBTIQ+ community, and those from diverse cultural, religious, and linguistic backgrounds.

Question 14

14. Can I claim a Medicare rebate for counselling sessions at Tranquil Trails Therapy?

Accepted Answer

Unfortunately, counselling services provided by a counsellor (as opposed to a psychologist, mental health social worker, or GP) are not eligible for Medicare rebates. However, my fees are thoughtfully determined to be in line with the out-of-pocket cost people usually pay after receiving a Medicare rebate with a psychologist. This keeps therapy more accessible, even without rebates.

Question 15

15. Why can’t I use a Mental Health Care Plan for your services?

Accepted Answer

Mental Health Care Plans (MHCPs) through Medicare are only applicable for services provided by professionals like psychologists, psychiatrists, or accredited mental health social workers. As a counsellor, Kelly Chen is not currently included under this Medicare scheme.

Question 16

16. Do you offer any concession or payment plans?

Accepted Answer

I aim to make therapy as accessible as possible. Please contact me directly to discuss flexible options if you are experiencing financial hardship.

Question 17

17. Are any of your services covered by NDIS instead of Medicare?

Accepted Answer

Yes. If you or your child has an NDIS plan, you may be able to use your funding for therapy or behaviour support services. Please contact me to discuss details.

Question 18

18. How can I pay for my sessions?

Accepted Answer

We offer flexible and convenient payment options to suit your needs:
 • NDIS Self-Managed and Plan-Managed Clients:
 You will receive an invoice after your session. Payment is due within 14 days of receiving the invoice.
 • NDIS Agency-Managed or Agency-Funded Clients:
 No action is required — we claim payment directly through the NDIS portal or the agecny. You don’t need to worry about payment.
 • Private Clients (non-NDIS or agency-funded):
You can either pay cash or cards upon arrival. 
 • Telehealth and online bookings for private clients:
  You will recieve an invoice upon booking, we will kindly asked you to pay 48 hours prior to the session time.  
If you have any questions about billing or payments, please don’t hesitate to reach out.

Question 19

19. Counselling, Therapy, Mental Health, Positive Behaviour Support, and the NDIS, what's the differences?

Accepted Answer

Great question!
 I remember how confusing it all felt when I first started this journey with my children. That’s exactly why I wrote this blog post—to break it down in a simple, clear way.
 👉 [Visit the blog here(https://www.tranquiltrailstherapy.com/post/counselling-therapy-mental-health-positive-behaviour-support-and-the-ndis-what-s-the-difference)] - Counselling, Therapy, Mental Health, Positive Behaviour Support, and the NDIS: What’s the Difference?
If you’ve got more questions after reading, I’m just a message away!